Automation
Athena
Chatbots
Information, appointments and reservations straight from your own data instead of the internet. Whether chat, WhatsApp or phone: the assistant handles the groundwork and hands over to your team when needed.
How it works
From the first step to the result, no black box.
Train
Ground it in your knowledge
The assistant is connected to your documents, price lists and manuals, not to the open internet.
Understand
Classify the question
It translates the question into a targeted query of your data, rather than phrasing freely. That way no made-up answer arises.
Answer
Give substantiated information
The answer comes verifiably from your sources. If the data is not enough, it says so, rather than guessing.
Hand over
Pass to a person
As soon as it gets personal or delicate, the assistant hands over cleanly to your team.
What you gain
Your content
The assistant answers only from your documents, price lists and internal rules, nothing from the internet, nothing made up.
Three channels
Web, WhatsApp and phone, the same assistant, the same answers. In German and Italian.
Reliable
Whatever the assistant does not know, it passes to your team. No guessing.
Typical uses
Guest enquiries, reservations and price information at the hotel
Answering the phone in the evening and at the weekend
Internal knowledge on demand. Manuals, processes and rules for staff
Honestly
The assistant makes nothing up. It answers only where your data supports it, and would rather stay silent than guess. Personal advice remains the job of a person.
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