Automation
Phonos
AI Call Agent
Your 24/7 AI phone assistant (DE, IT, EN): answers FAQs from your documents, manages appointments and connects to real staff instantly when needed. No queues, no answering machine!
How it works
From the first step to the result, no black box.
Answer
Take the call
The assistant is connected via your existing number, by SIP-Trunk or Microsoft Teams. It picks up, in the caller's language.
Respond
Answer from your data
Opening hours, prices and FAQs come from sources you maintain; availability it pulls live via an interface. Not from the internet.
Connect
Hand over when needed
Whatever gets personal or the data does not cover, it forwards to the right department. No guessing, no dead-end menu.
Log
Document the call
Every call is summarised and recorded by email or in the dashboard, with transcript and duration.
What you gain
Always reachable
Calls are answered in the evening, at the weekend and during peaks, instead of landing on voicemail.
Multilingual
Every caller is served immediately in their language: German, Italian, English.
Traceable
A log after every call: transcript, summary, number and duration. You know what was discussed.
Typical uses
Answering the phone after hours and at the weekend
Appointments and reservations directly on the phone
Information on opening hours, prices and availability
Forwarding to the right department
Honestly
The assistant takes incoming calls; it does not make outbound calls uninvited. Sensitive topics and anything a person does better, it hands over rather than guessing.
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