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Automation

Hermes

Mail Agent

Hermes monitors approved inboxes, recognises requests, extracts relevant information and prepares the next reply or system action. Routine cases can run automatically; ambiguous or sensitive messages go to your team.

How it works

From the first step to the result, no black box.

  1. Connect

    Approve the inbox

    The Mail Agent reads only the inboxes, rules and knowledge sources you explicitly approve.

  2. Classify

    Recognise the request

    Incoming messages are classified as enquiries, orders, receipts, complaints or missing information.

  3. Prepare

    Create the reply or action

    The agent drafts replies, extracts fields and prepares handovers to CRM, ERP or accounting.

  4. Review

    Execute safely

    Routine cases can run automatically; uncertain or sensitive cases remain with a person for review.

What you gain

Sorted sooner

Enquiries, orders, receipts and follow-ups are recognised and passed into the right workflow.

Less rework

The agent reads messages and attachments, checks completeness and requests missing details in a structured way.

Under control

Approvals, logs and clear boundaries stay visible before sensitive messages are sent.

Typical uses

  • Sort and answer customer enquiries

  • Prepare email orders for the ERP

  • Read attachments and receipts

  • Request missing information automatically

Honestly

The Mail Agent does not send sensitive or ambiguous messages without approval. It uses only approved sources, logs its steps and hands over whenever judgement is needed.

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